Other Delivery Information

1. Ordering times based on EST- Eastern Standard Time
2. Deliveries to PO Boxes will attract an additional delivery fee of $10.95 (inc GST)
3. Additional gifts to the same address attract a $10 delivery fee per gift (inc GST), except for Sydney, which is $5 per additional gift, when ordering 10 or more gifts.
4. Additional gifts to the same address using Sydney Same Day Courier attract a $15 delivery fee per gift.
5. Once an order is accepted by Gourmet Basket, orders are dispatched in accordance with the estimated timeframes above.
6. Once your order has been accepted by Gourmet Basket, we are unable to make changes to your order.
7. Deliveries are made during normal business hours, being 9am – 5pm on weekdays.
8. Deliveries are not currently available on weekends or public holidays.
9. All parcels are bar-coded and able to be traced, to ensure safe delivery. However, all parcels are not real-time trackable, they are only traceable in the event they go missing.
10. Once your order has been distributed Gourmet Basket’s nominated carrier it becomes their responsibility. Gourmet Basket are not liable and/or responsible for any delays and/or lost and/or stolen orders in transit.
11. As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place, as determined by Gourmet Basket, on the premises. By ordering a gift, you acknowledge our authority-to-leave.
12. If a gift is not able to be found on the premises, and Gourmet Basket can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement, as the gift has been delivered.
13. If a parcel is deemed unsafe to leave by the courier, a card will be left, and the parcel taken to the local Australia Post shop, ready for collection by you.
14. Where possible, it is advisable to send the gift basket to a business address.
15. We package all gift baskets in strong boxes so that items stay safe and arrive undamaged.
16. Please note that a re-delivery fee will need to be charged if an incorrect address is given. Please ensure the delivery address you provide is correct, before placing your order. Parcels that are successfully delivered, when an incorrect address is provided, are not eligible for refunds.
17. If delivering to a hospital, please ensure the patient will still be there within the delivery time-frame above.
18. It is your responsibility to inform Gourmet Basket if an order has not arrived. We will then trace and locate the order.
19. Gourmet Basket uses its nominated carrier for delivery of gift baskets by the date requested. However, any delivery timeframes are an estimate only and you acknowledge and agree that delivery within the estimated timeframe is not always possible due to unforeseen circumstances.
20. At this stage, we do not deliver outside of Australia.
21. For any further questions on shipping, please email service@gourmetbasket.com.au.
22. All fees Inc GST