Important Information about Mother’s Day Delivery
Due to expected heavy Mother’s Day demand please be advised of this important information:
Last Order Dates for expected Mother’s Day delivery (as defined by our couriers) are below.
- Sydney Same-Day Courier: Friday 7th May
- Sydney Next Bus Day: Thursday 6th May
- Other Metro and Cities: Wednesday 5th May
- Rest of Australia: Monday 3rd May
Gourmet Basket cannot be held responsible for delays beyond our control, and we ask you treat our Service Team with courtesy. Thank You
| Preferred Delivery Window | Important Information about shipping times |
|---|---|
Week of 14th December | Christmas Order Cutoff dates are in effect. See above. |
Week of 21st December | Christmas Last Order Dates have passed. We will pack and ship your gift as soon as your order comes in, but there is no guarantee it will arrive before Christmas. Last gifts will leave Gourmet Basket on 24th December at midday. Couriers will deliver between Christmas and New Year during weekdays, and not on Public Holidays. |
Delivery after Christmas | Choose your preferred date in calendar. We are closed from midday 24th December, returning 4th January. You may still place orders online at any time. Preferred delivery dates can be selected from January 6th onwards. Standard delivery time-frames apply, with Covid delays. |
Standard Delivery Times and Fees
Please note: Delivery times are based on published information from our couriers, however due to occasional unforeseen courier delays are not guaranteed in any way by Gourmet Basket.
| Destination | Delivery Fees | Estimated Delivery Time |
|---|---|---|
| Click and Collect | No Charge | Orders placed before 2.00pm on any business day may be collected from our offices between 10.00am and 5.00pm Monday to Friday in Belrose, NSW 2085. For more information,please click here. |
Sydney Metro Same Day Express Must order by 10.45am AEST on business days. | $25.95 | Available to selected Sydney metro postcodes – click here Special delivery arrangements can be made for orders placed after 10.45am, using an express courier, however additional fees may apply. Please call 1300 120 451 for details. |
| Sydney Metro Standard Courier Order by daily Cutoff | $13.95 | Delivered between 9am and 5pm the next business day, or later as chosen, subject to unforeseen courier delays. |
| Outside Sydney and Regional NSW Order by daily Cutoff | <5kg: $16.95 5-9kg: $19.95 9kg+: $24.95 | Delivered between 9am and 5pm the next business day to most locations, subject to unforeseen courier delays. For heavy hampers with 2 or more bottles of wine to country NSW, delivery may take 2-3 days. |
| Melbourne, Canberra & Brisbane Metro Order by daily Cutoff | <5kg: $16.95 5-9kg: $19.95 9kg+: $24.95 | Delivered between 9am and 5pm next business day or as selected, subject to unforeseen courier delays. |
| Rest of Australia Order by daily Cutoff | By Road (5 Bus days) <5kg: $19.95 5-9kg: $24.95 9kg+: $29.95 Air | If you select Air Express delivery will be 2-3 business days. For heavy hampers with 2 or more bottles of wine, or when choosing Road delivery, the freight is heavier and will take 5+ days. For remote locations delivery can take up to 5+ business days. |
| Sydney Special Postcodes – Beginning with “1” | $22.95 | Orders placed before 4.15pm will be delivered between 9am and 5pm the next business day, or later as chosen, subject to unforeseen courier delays. |
Gourmet Basket will use its nominated courier and all delivery times are estimates only.
Other Delivery Information
- Ordering times based on EST- Eastern Standard Time
- Deliveries to PO Boxes will attract an additional delivery fee of $10.95
(inc GST) - Additional gifts to the same address attract a $10 delivery fee per gift
(inc GST), except for Sydney, which is $5 per additional gift, when
ordering 10 or more gifts. - Additional gifts to the same address using Sydney Same Day Courier attract
a $15 delivery fee per gift. - Once an order is accepted by Gourmet Basket, orders are dispatched in
accordance with the estimated timeframes above. - Once your order has been accepted by Gourmet Basket, we are unable to make
changes to your order. - Deliveries are made during normal business hours, being 9am – 5pm on
weekdays. - Deliveries are not currently available on weekends or public holidays.
- All parcels are bar-coded and able to be traced, to ensure safe delivery.
However, all parcels are not real-time trackable, they are only traceable
in the event they go missing. - Once your order has been distributed Gourmet Basket’s nominated carrier it
becomes their responsibility. Gourmet Basket are not liable and/or
responsible for any delays and/or lost and/or stolen orders in transit. - As our gifts contain perishable items, and often need to be in the hands
of the receiver on a specific date, if a recipient is not available to
take delivery, gifts will be left in a safe place, as determined by
Gourmet Basket, on the premises. By ordering a gift, you acknowledge our
authority-to-leave. - If a gift is not able to be found on the premises, and Gourmet Basket can
provide evidence of delivery from the courier, then unfortunately this
will not entitle the purchaser to a refund or replacement, as the gift has
been delivered. - If a parcel is deemed unsafe to leave by the courier, a card will be left,
and the parcel taken to the local Australia Post shop, ready for
collection by you. - Where possible, it is advisable to send the gift basket to a business
address. - We package all gift baskets in strong boxes so that items stay safe and
arrive undamaged. - Please note that a re-delivery fee will need to be charged if an incorrect
address is given. Please ensure the delivery address you provide is
correct, before placing your order. Parcels that are successfully
delivered, when an incorrect address is provided, are not eligible for
refunds. - If delivering to a hospital, please ensure the patient will still be there
within the delivery time-frame above. - It is your responsibility to inform Gourmet Basket if an order has not
arrived. We will then trace and locate the order. - Gourmet Basket uses its nominated carrier for delivery of gift baskets by
the date requested. However, any delivery timeframes are an estimate only
and you acknowledge and agree that delivery within the estimated timeframe
is not always possible due to unforeseen circumstances. - At this stage, we do not deliver outside of Australia.
- For any further questions on shipping, please email
service@gourmetbasket.com.au. - All fees Inc GST
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